Return Policy
Overview
Shunrynnpholis provides landscape design consultation and planning services. This Return Policy outlines the terms and conditions regarding returns, refunds, and cancellations for our services.
Please note that as a service-based business, our return and refund policies differ from those applicable to physical products. We are committed to ensuring customer satisfaction and will work with you to resolve any concerns.
Service Cancellation
You may cancel a service agreement with us under the following conditions:
- If cancellation is requested before services have commenced, you may be eligible for a full or partial refund depending on the stage of planning and any work already completed
- Cancellation requests must be submitted in writing via email to chat@shunrynnpholis.world
- The amount of any refund will depend on the amount of work already completed and expenses incurred
Refund Policy
Refunds may be available in the following circumstances:
- If we are unable to provide the agreed-upon services due to circumstances beyond your control
- If you cancel before services have begun and we have not incurred significant costs
- If services provided do not meet the agreed-upon specifications and cannot be rectified
Refunds, when approved, will be processed within 14-30 business days using the original payment method. Processing times may vary depending on your financial institution.
Non-Refundable Services
The following are generally non-refundable:
- Services that have been fully completed and delivered
- Initial consultation fees if the consultation has been conducted
- Custom design work that has been completed and approved
- Costs paid to third-party suppliers or contractors on your behalf
Revision and Modification Policy
We understand that design preferences may change. We offer reasonable revisions to design plans within the scope of the original agreement. Additional revisions beyond the agreed scope may incur additional fees.
Modification requests should be submitted in writing, and we will work with you to accommodate reasonable changes to the design plan.
Dispute Resolution
If you are not satisfied with our services, we encourage you to contact us directly to discuss your concerns. We are committed to working with you to find a satisfactory resolution.
Please contact us at chat@shunrynnpholis.world to discuss any issues or concerns regarding our services.
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other force majeure events.
Material Products
If we supply physical materials or products as part of our services, separate return policies may apply. Please contact us for specific information regarding returns of physical products.
Physical products must be returned in their original condition, unused and unopened, to be eligible for return or refund.
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
Contact Us
If you have questions about this Return Policy or wish to request a return or refund, please contact us:
Email: chat@shunrynnpholis.world
Address: 2929 E Copper Ave, Clovis, CA 93619, United States
Phone: +15596679221
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